1 . Acquisition of Personal Information

The Company acquires personal information properly, not through deception or other improper means.

2 . Use of Personal Information

The Company will use personal information only to the extent necessary to achieve the following purposes. If personal information is to be used for any purpose not specified below, the Company will obtain the individual's consent in advance.

• Responding to requests for estimates and consultations, and sending materials
• Providing customers with information and plans regarding the Company's construction services, as well as product information (including catalogs), services, and plans from affiliated partners
• Shipping of ordered products
• Providing after-sales service and maintenance for our construction work and delivered products
• Conducting surveys related to the usage status and satisfaction of our construction work and services, as well as surveys for improving construction work and services
• Sending prize items for our campaigns and various partner campaigns
• When users register for use, we may ask for personal information such as name, date of birth, address, phone number, and email address. We may also collect transaction records containing users' personal information made between users and our partners, as well as payment-related information, from our partners (including information providers, advertisers, and ad distribution partners; hereinafter referred to as “Partners”).

3 . Security Management of Personal Information

We will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information we handle and to ensure its security.

4 . Outsourcing of Personal Information Handling

When outsourcing all or part of the handling of personal information to a third party, we will conduct a rigorous investigation of that third party and provide necessary and appropriate supervision to ensure the safe management of the outsourced personal information.

5 . Provision of Personal Information to Third Parties

We will not disclose or provide personal information to any third party except in the following cases:

• When the customer has given consent
• When the information is provided in a form that does not identify or specify the individual customer
• When disclosure to subcontractors or business partners is necessary for reasons such as facilitating construction or business operations (in such cases, we will select contractors with sufficient protection standards, require contracts to prevent leakage or further disclosure, and implement appropriate management)
• When necessary to protect human life, body, or property, and obtaining the customer's consent is difficult
• When cooperation is necessary for national or local government agencies, or their contractors, to perform duties prescribed by law, and obtaining your consent could impede the performance of such duties
• For contacting you in emergencies

6 . If there is an error in the content of your personal information and you request correction, addition, or deletion, we will promptly respond to these requests after investigation.

However, if we cannot verify the identity of the individual making the request, we will not comply with such requests.

Please note that if deletion occurs, we may be unable to respond to inquiries from manufacturers regarding compensation eligibility in cases such as product recalls. Therefore, please exercise caution.

For any requests or inquiries regarding our handling of personal information as described above, please contact us at the address below.

【Contact】Exterior Design GRAND Co .LTD
E-mail: info@granddesign.co.jp
Phone: 06-6201-2226

7 . Organization and Structure

Our company designates the responsible officer as the Personal Information Management Officer to ensure proper management and continuous improvement of personal information.

8 . Changes to This Policy

The content of this policy may be changed. Unless otherwise specified by our company, the revised policy shall take effect from the time it is posted on our company's website.

Effective Date: September 15, 2013